NOC All Systems Operational

Support Center

Our Network Operations Center provides 24/7 monitoring and rapid incident response.

For critical network incidents requiring immediate attention.

+998 (71) 205-9-205

Available 24/7/365

For non-urgent issues, configuration requests, and general inquiries.

noc@sns-ix.uz

Response within 4 business hours

Escalation Matrix

Level	Role	Response Time	Contact
L1	NOC Engineer	< 15 min	noc@sns-ix.uz
L2	Senior Network Engineer	< 1 hour	Via L1 escalation
L3	Technical Director	< 4 hours	info@sns-ix.uz

Core Fabric Operational

Route Servers Operational

Peering LAN Operational

Looking Glass Operational

SNS-IX guarantees 99.9% uptime for all peering ports. Credits are issued automatically for any qualifying downtime.